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Warranty Terms & Conditions

We will provide a 12 month warranty based on the specification of the product. If a product is found to be faulty or defective within 45 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs.  Any time after this we will offer a replacement or repair. The guarantee will only cover manufacturer faults and does NOT cover the following:

  • Damage caused by liquid

  • Intentional damage

  • Damage caused by dropping the product or intentional mistreatment

  • Damage caused by attempting to repair or adapt the device by yourself or a third party including jailbreaking and unlocking.

  • Improper use of accessories

  • Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen

  • Battery life – We set our acceptable minimum battery health percentage to be 80% of the original manufacturer's capacity.

  • With iPhone 11 & 12, 11 & 12 Pro and 11 & 12 Pro Max, an “important display message” may appear, this may be due to previous refurbishment processes. This message will appear on the lock screen for 7 days, then appear in the settings for 14 days. The message will disappear after 30 days. This does not affect the functionality of the phone.

IP67 Rated and Water Resistance

  • Although the devices are classed as IP67 rated, water damage WILL NOT be covered under our warranty for any device purchased through us. Use in water is up to the user and no liability will be taken for us should any water damage occur during its use in a liquid. This also includes any paid repairs where we have replaced the screen or battery.

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